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Here's United's New Plan to Avoid Beating Up Passengers and Dragging Them Off Planes Here's United's New Plan to Avoid Beating Up Passengers and Dragging Them Off Planes

On Thursday, United Airlines released a list of “substantial changes” to its policies after gruesome video of an elderly man being brutally dragged from a United Airlines plane went viral. The changes are largely pointless PR (“additional training” and a new “customer solutions team”), but a few seem in direct…

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